Ligue 1 McDonald's

Service and Content

1.1 What is the Ligue 1 Pass ?

The Ligue 1 Pass is a digital subscription service which gives fans access to all Ligue 1 McDonald’s content, live and VOD.

The Ligue 1 Pass can be accessed on web and app on all your devices and soon on streaming devices.

1.2 What Membership Plans Are Available on the Ligue 1 Pass?

SUBSCRIPTION

The platform can be accessible through 2 types of subscription :

Monthly Pass – £9,99 month
- Live and replay access: Watch every* Ligue 1 McDonald’s match live or on-demand.
- Exclusive weekly magazines: Enjoy our 2 new weekly shows, the L1 Show and L1 Highlights
- Extensive content library: Explore over 100 original football programs, featuring documentaries, highlights, and more.
* Live Matches subject to regional broadcasting restrictions, including the UK 3 p.m Blackout
Season Pass - £79,99 season (with a degressive price throughout the season)
- Live and replay access: Watch every* Ligue 1 McDonald’s match live or on-demand.
- Exclusive weekly magazines: Enjoy our 2 new weekly shows, the L1 Show and L1 Highlights
- Extensive content library: Explore over 100 original football programs, featuring documentaries, highlights, and more.
Full Season Pass terms run through May 31st, 2025 and will auto-renew at full season prices on or around June 1st, 2025.
* Live Matches subject to regional broadcasting restrictions, including the UK 3 p.m Blackout
** Promo code can be applied on the Checkout screen

1.3 What Live Content is Available on the Ligue 1 Pass ?

You will find on the Ligue 1 Pass:

all Ligue 1 McDonald's live games* (apart from the Saturday 5pm match, which will be only in replay due to the blackout)
replays and summaries of all games
dozens of hours of exclusive additional content on the history of the French league, its legendary players, its greatest seasons, and much more.

1.4 How Soon After Live Broadcast Are Live Events Available on Demand?

All match replays will be available within hours of broadcast, or at least on the Monday morning following the weekend.

1.5 What On Demand Content is Available on the Ligue 1 Pass ?

You'll find all the replays and match summaries on VOD, as well as dozens of hours of exclusive additional content on the history of the French league, its legendary players, its greatest seasons, and much more.

1.6 How can I contact The Ligue 1 Pass Team with Questions or Issues?

Before contacting the Ligue 1 Pass team, we would suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at support-OTT@l1.fr

Account and Billing

2.1 How Do I Reset my Password?

If you have forgotten your password or need to unlock your account, go to the Ligue 1 Pass log-in screen and click the link that says, ‘Forgot your username or password?’

You will then come to a screen that asks for your email address. Enter your valid email address associated with your Ligue 1 Pass account and you will receive an email with a link to reset your password.

The email will contain a link directing you to reset your password.

2.2 How Do I Cancel My Trial or Premium Membership?

Your Ligue 1 Pass membership must be cancelled through the same store or method it was purchased.

If you purchased through the web at ligue1pass.tv, please visit Ligue 1 Pass / Account and look for the cancel button corresponding to your current membership plan under the Subscription tab.
If your membership was purchased on an iPhone or iPad using your Apple ID, you must cancel the subscription through Apple. View, Change or Cancel your subscription
If your membership was purchased through the Google Play store on an Android device, you must cancel through Google Play. View, Change or Cancel your subscription

2.3 What Happens if I Cancel My Subscription?

2.3.1 CANCELLING A MONTHLY SUBSCRIPTION

If you cancel your monthly subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.

You will still have full access to the Ligue 1 Pass until your current month’s subscription is over. For example, if you started your monthly subscription on the 1st of January and you cancel your monthly subscription on the 20th of November, you will still have full access to the Ligue 1 Pass until midnight on the 30th of November.

Monthly subscriptions are refundable on a Resident-by-Resident basis.

2.4 How do I view my Invoice?

To view your invoice, go to Ligue 1 Pass / Account. Within the section ‘Payment History’, click the ‘View’ button.

2.5 How Can I Contact The Ligue 1 Pass Team with Questions or Issues?

Before contacting the Ligue 1 Pass team, we would suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at support-OTT@l1.fr .

Devices

3.1 On Which Devices Can I Watch Ligue 1 Pass content?

The Ligue 1 Pass is available on the following devices:

Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, Edge and Internet Explorer 11+
Support for a broader range of devices, including, Streaming Devices, Roku, PlayStation and Xbox is coming soon.

3.2 Can I Watch Multiple Devices at Once?

No – your Ligue 1 Pass allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously, but will not be able to watch multiple videos at the same time.

If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

3.3 Troubleshooting – Network Connectivity

One of the most co mmon issues seen by Ligue 1 Pass users is that of weak an interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

Restart your browser, device and home Wi-Fi Network
Close the browser that had Ligue 1 Pass open / the Ligue 1 Pass App
Shut down your device
Unplug your Wi-Fi router/modem from power for 1-2 minutes
Plug your Wi-Fi router/modem back into power
Restart device, open Ligue 1 Pass app / in browser
Improve your Wi-Fi Signal
Move to a more central location / closer to your device
Move Wi-Fi router away from other wireless devices (microwaves) to avoid
Move router off the floor
Connect your computer directly to the modem
Close the browser that had Ligue 1 Pass open
Shut down your computer
Unplug your modem from power for 1-2 minutes
Plug your modem back into power
Turn computer on, plug computer into modem via ethernet cable
Open Ligue 1 Pass in browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

3.4 Troubleshooting – Desktop Browser Issues

When trying to access a live Ligue 1 Pass event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Ligue 1 Pass, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

3.5 iPhone/iPad Troubleshooting

For any issues on the iOS app please try to reinstall the app from your mobile device:

Remove the app from your device
Power cycle your device (Turn your device off and then on again)
Reinstall the app on your device

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page .

3.6 Android Troubleshooting

For any issues on the Android app please try to reinstall the app from your mobile device:

Remove the app from your device
Power cycle your device
Reinstall the app on your device

If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

Streaming and Technical Issues

4.1 System Requirements

4.1.1 MINIMUM SYSTEM REQUIREMENTS

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for the Ligue 1 Pass. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy Ligue 1 Pass content at its highest video quality.

4.1.2 MINIMUM WINDOWS REQUIREMENTS

Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
Firefox
Macromedia Flash Player 10.1
Video adapter and monitor: Super VGA (1024×768) or higher

4.1.3 MINIMUM MAC REQUIREMENTS

PowerPC G3 600 MHz
Pentium III 1GHz with a minimum of 512MB of memory
Mac OS X 10.4+
Firefox v1.5+
Micromedia Flash Player 10.1
Video adapter and monitor: Super VGA (1024×768) or higher

4.1.4 BROWSER COMPATIBILITY

The Ligue 1 Pass is available on Chrome, Firefox, Safari and Edge

4.1.5 MINIMUM MOBILE DEVICE REQUIREMENTS

Android OS 4.3 or above
iOS 9 or above

4.2 Connectivity Recommendations

4.2.1 CONNECTIVITY

A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for the Ligue 1 Pass. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy Ligue 1 Pass content at its highest video quality.

You can use this free online tool to check your Internet connection’s speed:

Speed Test (Select the New York option as a baseline)

4.2.2 YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using Ligue 1 Pass, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream the Ligue 1 Pass.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

4.2.3 INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

4.3 Why Am I Having Issues Viewing a Stream?

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

4.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

The Ligue 1 Pass works best over 4G and Wi-Fi networks. As the Ligue 1 Pass uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in the Ligue 1 Pass. Try troubleshooting here, or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

4.3.2 CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

4.4 Troubleshooting – Network Connectivity

One of the most common issues seen by Ligue 1 Pass users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

Restart your browser, device and home Wi-Fi network
Close the browser that had the Ligue 1 Pass open / the Ligue 1 Pass app
Shut down your device
Unplug your Wi-Fi router / modem from power for 1-2 minutes
Plug your Wi-Fi router / modem back into power
Restart device, open the Ligue 1 Pass app / in browser

4.4.1 IMPROVE YOUR WI-FI SIGNAL

Move to a more central location / closer to your device
Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
Move router off the floor

4.4.2 CONNECT YOUR COMPUTER DIRECTLY TO MODEM

Close the browser that had the Ligue 1 Pass open
Shut down your computer
Unplug your modem from power for 1-2 minutes
Plug your modem back into power
Turn computer on, plug computer into modem via ethernet cable
Open the Ligue 1 Pass in a browser