LIGUE 1+ FAQ

Ligue 1+ is a digital subscription service that allows fans to access all content related to Ligue 1 McDonald's, both live and on demand (VOD). It is available via the website, iOS and Android apps, and soon on all connected devices.

SUBSCRIPTIONS The platform is accessible through different types of subscription: • Seasonal subscription (Season Pass) – £79.99, with commitment for the full season. Includes live and replay access to all* Ligue 1 McDonald's matches, exclusive weekly shows (L1 Show and 90'), and an extensive content library of 100+ original programs including documentaries, highlights, and more. • Monthly Subscription (Monthly Pass) – £9.99/month, no commitment. * 8 out of 9 matches are broadcast live. The 9th match (Saturday 5 PM – French time) is available on demand (VOD) shortly after.

On Ligue 1+, you will find: • 8 out of 9 matches are available live on Ligue 1+. • The 9th match (Saturday at 5 PM – French time) is available directly on demand (VOD). • Replays and highlights of all matches. • Dozens of hours of exclusive content on Ligue 1 history, legendary players, top seasons, and more.

Match replays are available within hours after the live broadcast, or by Monday morning at the latest following the weekend.

On Ligue 1+, you'll find all match replays and highlights available on demand, original magazine shows, as well as dozens of hours of exclusive content about the history of Ligue 1, its iconic players, its greatest seasons, and much more.

Before reaching out to us, we recommend checking our FAQ or help documentation. If you don't find an answer, you can write to: support-ott@l1.fr

Go to the Ligue 1+ login screen and click on "Forgot password?". Enter the email address associated with your account and you'll receive a reset link.

Cancellation of a Monthly Subscription must be done using the same method used for purchase: • Via the website: Log in to your account at https://plus.ligue1.com and click "Cancel" in the Subscription tab. • Via iPhone/iPad: Go to https://plus.ligue1.com to cancel. • Via Android device: Go to https://plus.ligue1.com to cancel. • Via any other connected device: Go to https://plus.ligue1.com to cancel. For the Seasonal Subscription, you may request termination at any time by writing to support-ott@l1.fr. You can submit your cancellation request at any time during your commitment period. However, the cancellation will only take effect at the end of the 12th month of commitment. If no cancellation request for the Ligue 1+ committed option is made at least 30 days before the end of the 12-month commitment period, your subscription contract will be automatically renewed for another 12-month period.

Monthly Subscription Cancellation: You will no longer be charged after cancellation. You will retain access until the end of the current billing month. Example: If you subscribed on January 1st and cancel on November 20th, you will have access to the Ligue 1+ Service until November 30th inclusive. Seasonal Subscription Cancellation: You will no longer be charged after the commitment period. You will retain access until the end of that period. Example: If you subscribed on August 15th, 2025 and cancel on March 20th, 2026, you will have access to the Ligue 1+ Service until May 31st, 2026 inclusive.

Go to your account on the website: https://plus.ligue1.com > My Account > Payment Details > Payment > History > Click on "View".

First, check the FAQ, then send an email to support-ott@l1.fr if necessary.

Ligue 1+ is available on: • Computer: PCs running Microsoft® Windows® version 7 or later, and Macs running Mac OS version OS X 10.4 or later, via the website https://plus.ligue1.com. • Supported web browsers (as of now): Chrome®, Edge Chromium, Firefox®, and Safari®. • Mobile devices: All mobile devices running iOS® version 9 or later, or Android® version 4.3 or later, provided the LIGUE 1+ App is downloaded. • TV and other connected devices: Smart TVs (Samsung from 2020 onwards and recent LG models), and other connected devices compatible with Android TV version 5.0 or later, and Apple TV running tvOS 11.2 or later. • Consoles: Xbox Series and PlayStation 5.

Depending on the Subscription plan you have chosen, up to 2 users from the same household can stream simultaneously. Users can be logged in on multiple devices, but if they attempt to stream on more than 2 devices at the same time, they will receive a message such as: "You are streaming on too many devices, please log out of one to continue watching", and the stream will be interrupted.

If you experience frequent buffering, try the following: • Restart your browser, device, and Wi-Fi. • Log out and log back in. • Place your router in a central location, away from interference (e.g., microwaves). • Use a wired Ethernet connection if possible.

If you see a continuous loading circle: • Log out, clear your browser cache, and restart the browser.

• Delete the app > restart the device > reinstall the app. • Check for available iOS updates.

• Delete the app > restart the device > reinstall the app. • Check for available software updates.

• Internet: 750 kbps minimum, 5 Mbps recommended. • PC: Windows 7+, Flash Player 10.1. • Mac: OS X 10.4+, G3 processor or better. • Compatible browsers: Chrome, Firefox, Safari, Edge. • Mobile: Android 4.3+, iOS 9+.

• Avoid simultaneous downloads. • Avoid shared networks (universities, hotels, companies). • In case of network congestion, try again later or contact your internet provider.

• Slow connection: the stream adjusts quality based on bandwidth. • Overloaded processor: close unnecessary apps to reduce CPU load.

Same solutions as in section 3.3: restart browser and router, try Ethernet, move the router.

Log out, clear cache, restart browser.

VPN usage is not supported on the LIGUE 1+ Service. Users are advised to disable their VPN and access the service only if they are located in an authorized region.